At Texas Cowboy Hats, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the conditions under which we offer refunds, returns, and exchanges for products purchased from our website.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Refund Policy.
You may return standard, non-customized products under the following conditions:
Due to the personalized nature of custom-made or personalized hats, these items are not eligible for return or refund unless they are defective or significantly different from what was ordered. Custom orders include, but are not limited to:
Items purchased on sale or from the clearance section may have different return conditions, which will be specified at the time of purchase. Generally, sale items are final sale and not eligible for return unless defective.
We offer full refunds (excluding shipping costs) under the following circumstances:
We may issue partial refunds in the following cases:
Refunds will not be issued in the following situations:
To initiate a return, please follow these steps:
Please ship your return to:
Texas Cowboy Hats - Returns Department
313 N. Market St. Suite #10
Dallas, TX 75202
United States
Please note:
All returns will be inspected upon receipt to verify condition and eligibility for refund. We reserve the right to deny refunds if the returned items do not meet our return conditions.
Once your return is received and inspected, we will process your refund according to the following timeline:
Refunds will be issued to the original payment method used for the purchase:
If the original payment method is no longer available, we may issue a store credit or alternative refund method at our discretion.
Original shipping costs are non-refundable except in cases where you received a damaged, defective, or incorrect item. Return shipping costs are the responsibility of the customer unless the return is due to our error.
If you wish to exchange an item for a different size, color, or style, please follow these steps:
Please note that exchange availability is subject to current inventory. If the requested exchange item is out of stock, we will contact you to discuss alternatives or process a refund.
If you receive a defective or damaged product:
For verified defects or damage that occurred prior to delivery, we will provide one of the following remedies at our discretion:
Free or promotional items that accompanied your purchase must also be returned if you request a full refund for the purchased item.
If the item was purchased as a gift, we can issue a store credit to the gift recipient without notifying the original purchaser. The gift recipient must provide the order number or other proof of purchase.
We understand that special circumstances may arise. In such cases, please contact our customer service team, and we will work with you to find a reasonable solution. Exceptions to our standard policy are made at our sole discretion.
You may cancel an order before it ships by contacting our customer service team immediately after placing the order. Once an order has been shipped, it cannot be canceled and must go through the standard return process.
Custom orders cannot be canceled once production has begun.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:
Email: [email protected]
Phone: +1.214.954.1050
Hours: Monday through Friday, 9:00 AM to 5:00 PM CST